Mystery Shopping

Mystery Shopping is a methodology that studies the company’s sales network in order to verify whether the given standards are met and to check the loyalty of the promoter and agent network. The goal is to measure and increase the quality of the service provided to the customer.

Doxa is the leading Italian company in the field of Mystery Shopping. It takes advantage of a team of competent, curious and enthusiastic researchers along with extreme care in the selection and training of the mystery clients, a powerful and advanced web platform to process the data and spread the results online, a quality certification and an international network of partners.

It is one of the founders of MSPA (Mystery Shopping Providers Association) and the Italian member of IMSA (International Mystery Shopping Alliance).

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